I'm having problems with a Patron that I've never had before, and it's prompted me to write this note.
The Patron sent us funds for Gregory Allan's book How to Survive Hospital Costs Without Insurance. Our system delivers ebooks through an automated email system, and emails us a Cc: copy, which amounts to confirmation the ebook was sent, which is the best you can do with email, since you can't really verify delivery.
An hour or so later, the Patron sent us an email saying he had not received the book. I replied with an email explaining about our autodelivery system, and that the email might be in Patron's spam folder. I also offered to send the file again manually, if Patron could not find it.
But here's the rub: If our system's first email went into Patron's spam folder, then my second personal email might have also gone there, which apparently it did.
The next day I got another email from Patron. It was evident Patron had not received either the ebook, or my personal email. Patron was upset, and threatened to file a claim with Paypal.
In response, I sent Patron an email through a Gmail server, hoping that might get through her spam filter. I also went to Paypal's site, and tried to find a way to contact Patron through them. No such option was offered, and I determined I would only be able to use Paypal to contact Patron AFTER a dispute had been filed.
None of the emails I've sent to Patron have bounced. I have no doubt this is a spam filter issue.
Today Patron filed the dispute. I have responded, offering to telephone Patron if he will send me his phone number. Trouble is, my note will only go to Paypal, and I don't know if Patron will even get a copy.
So here's the lesson to be learned from this:
If you send us some money and didn't get what you paid for-- please check your spam filter. If that doesn't work, give us an alternate email address, or leave us a message on this forum. Send us your phone number. Anything that enables us to contact you, so we can resolve your issue.
Thank you to all our patrons, for your support of this site.
--Gregory Allan, editor.